HAPPY TRAILS! ASIA
UPDATE DURING COVID 19

RESCHEDULE policy

Status Updates! 16th March – Extended cancellation and re-schedule policies to assist travelers.

We will keep this website constantly updated to keep you up to date

Let’s work together and reschedule to save tourism
As you may already do, we would thoroughly appreciate your efforts with clients to reschedule trips which may not be executed at the current date due to the pandemic to a later time, within the same destination. This will allow many of us, and our small family owned partners, to retain their income, support families and save the tourism industry in Indonesia and Malaysia.

Your Happy Trails! Asia confident, that together we can make this happen and would like to thank you for your great collaboration!

Special policies for Reschedules during the COVID 19 Pandemic:

Below you may find our extended reschedule policies in these matters, as a partner offering maximum flexibility, whilst working closely with our extensive supply chain throughout the region.

Please click here to open our pre-covid cancellation policy.
*=Period may be reviewed on a monthly basis depending on developments.


What do we mean with ‘unavoidable additional charges’ in case of re-scheduling the booking?
Happy Trails! Asia will liaise with our partners to keep changing costs as low as possible. However, as our destinations are vast and have an island like nature, some services we have found can unfortunately not be refunded or used as a deposit.
This combined with some fees incurred when making changes on other services, will be charged. These additional costs incurred may relate to (but not limited to):
 

  • Flight change fees
  • Adjustment in hotel rates/alternate seasons
  • Re-issuance/change fees of trains, busses, ferries
  • Cancellation fees/change fees of third party suppliers as per their discretion, including any already made deposits

Our team will negotiate with our suppliers and do everything possible to keep these possible additional costs as low as possible.

Questions?
Feel free to contact either Laura (laura@happytrailsasia.com) or Koen (koen@happytrailsasia.com) if you may have any questions. We are always happy to discuss and seek mutually beneficial solutions as partners.
 
Thank for your patience and support. Together as partners we will pull through these challenging times.

CONTACT US?

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Happy Trails! Asia

Jl. By Pass Ngurah Rai, 195
PO. Box 3087 Sanur, Denpasar 80227 Bali, Indonesia

Phone: +62 (0) 361-288194
Fax: +62 (0) 361-286 966

Email: info@happytrailsasia.com